Frequently Asked Questions
What does Rivantaus sell?
Rivantaus is an online fashion store offering apparel for everyday wear.
How long does order processing take?
Orders are generally processed within 3 – 5 business days.
How long does shipping take within the United States?
Domestic orders typically take approximately 5 – 10 business days to arrive after processing and shipment.
How long does international shipping take?
International orders typically take approximately 10 – 20 business days after processing and shipment. Delivery times may vary depending on the destination and customs processing.
Can international orders be delayed?
Yes. International shipments may experience delays because of customs procedures, local carrier conditions, holidays, weather, or other circumstances outside our reasonable control.
What is your return period?
Return or refund requests must generally be submitted within 14 days from the delivery date. Requests submitted more than 14 days after delivery may not be accepted.
How do I request a return or refund?
Contact us at branchjordan908@gmail.com with your order number, the reason for your request, and any relevant photographs or information.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery. Include your order number and clear photographs of the issue so our customer support team can review the order and determine the appropriate resolution.
How long does a refund take?
After an approved refund has been processed, please allow approximately 7 business days for the refund to appear in your account. The exact timing may depend on your bank or payment provider.
How can I contact Rivantaus?
You can contact us by email at branchjordan908@gmail.com or by phone at (786) 715-9523.
What are your customer support hours?
Our customer support hours are Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET).
Where is Rivantaus located?
Our contact address is:
Rivantaus
598 NW 52nd St
Miami, FL 33127
United States
How can I check my order status?
If tracking information is available, it may be provided through your order or shipping notification. You may also contact our customer support team with your order number for assistance.